Salem Auto Repair

Excellent all around service!

Excellent service, expertise, and transparency I highly recommend this automotive business to anyone who owns an Audi or a European vehicle. I brought my Audi Q5 in with significant oil issues that turned out to be far more complex than initially expected. The team took the time to dig deeper, thoroughly diagnose the problem, and ultimately discovered an issue deep within the engine that needed to be replaced and reworked. The repair required extensive labor, parts removal and reinstallation, and coordination with a welder — it was not a simple fix. Throughout the entire process, they were incredibly patient, transparent, and helpful. They clearly explained what was happening, why the work was necessary, and what each step involved. I never felt left in the dark, and their customer service skills were excellent from start to finish. While the repair was a significant investment, it was absolutely worth it. Thanks to their expertise and attention to detail, my older Audi is now in great shape and should last me for several more years — something I wouldn’t have thought possible without their willingness to go the extra mile and look beyond the obvious issues. If you’re looking for knowledgeable, honest, and highly skilled mechanics who truly understand Audi and European vehicles, this is the place to go. I would not hesitate to recommend them.

I initially gave 2/5 stars without a review. I’ve had two bad experiences but initially I thought neither was worth saying anything about. I had a bad experience in the past with a replaced seatbelt where they didn’t actually fix the problem. And the only problem with my latest experience was their lack of communication. I was told I would hear back a certain day and I had to call them instead. At least I thought that was the only bad part. Upon getting the car back I felt like the brakes still felt a little weird and had to go get something else small fixed anyway so I had another inspection done. It turns out that while I paid for both sets of brakes to be replaced and serviced, only one set was done properly. This shop didn’t even bother swapping one set of brake fluid and charged me for the full service anyway. As far as I’m concerned this shop owes me about $1K for not actually giving me the service I paid for. And hundreds more for having to get my brakes serviced for a second time in a week. But I doubt they will own up to it just like they didn’t own up to the seatbelt many years ago. I guess a call out on the internet will have to do.

Shop did it's best to get my car fixed quickly.

This shop & crew is the best, Shop was awesome to work with. They got me right in and figured out what was going on with my car. My subaru runs so much better!! They explained everything that was going on and what my car exactly needed. Thank you so much LEDOUXS!!!!!

Honest shop. I like taking my car here because they are trustworthy.

So disappointed! Brought my vehicle in last week because of a slight hesitation I felt when accelerating that triggered a check engine light (p300). After the alleged diagnostic test I was informed that I would need to have my fuel injectors replaced. To complete the service it was also mandatory that I have my spark plugs replaced (which had already been replaced) along with some sort of "air induction service " for a grand total of $2540.36. Picked up my vehicle a few days later only to experience the exact same issue minus the check engine light which returned the next morning. I brought the vehicle back & was told that the mechanic would inspect it "with a fine toothed comb". About a half hour later I received a call informing me that my issue could be 1 of many other things and was told that I could just pick my vehicle up after expressing that I was not interested in any other services that I would be charged for. I feel bullied and robbed. No compensation for anything. What was the point of the "diagnostic testing "? I do not recommend this place to anyone under any circumstances.

Great customer service and mechanic expertise!