Salem Auto Repair

Wonderful experience again. Long time customer and very happy that the new owners are doing such a great job. I feel very at home and trust them like I did in the past.

As always, prompt, experienced, excellent service

They did a great job but I had to reach out to them for updates, communication skills could use some improvement other than that great job

Excellent servicing, an honest mechanic service shop. Performed needed parts replacement and found a previous installed costly part that was defective needing replaced. It was under warranty and LeDouxs didn't hide the fact and made it right and very quick too.

Incompetent or Untrustworthy Took my Mazda in for a check engine light and AC not working. They fixed the check engine light by fixing a connection to the throttle body. It's three weeks later and my check engine light is back on so could have been something else go wrong. I would usually take it back for a follow up except what happened with the AC at their place. After spending more than $2K my AC was not working when I got home from the shop. They told me it was most likely the Evaporator Temperature Sensor and it would take 8 hours and $1500 to get to, replace, and put back together. I had a bad feeling so I took my car to another Mechanic and they told me the problem was plain as day within 1 hour of them having it. It was a hole in the AC Condenser. They then continued to tell me most of the work I was charged for might not have even been necessary if they had checked this first, like replacing the AC compressor clutch. I called Leadox's and asked if this was checked, and they said, yes, it's one of the first things they checked. OTHER mechanic had it done in a day and my AC is Arctic! Love it! To think I would have paid $1500 for the temperature sensor and then gotten a call from them saying, ACTUALLY, it looks to be this and it will be another $1000+ dollars to fix whatever was next. To say the least I am extremely frustrated and am left with two possibilities... Incompetence or knowingly doing work that wasn't needed. Either will keep me from returning.

I had an excellent experience at Ledoux’s Auto Repair & Service on 13th Street. The oil change was handled quickly and professionally, and everything was explained clearly so I knew exactly what was done. The staff was respectful and easy to deal with, and the whole process felt smooth from start to finish. It’s not easy to find a shop that’s both efficient and trustworthy, so I really appreciate the level of service here. I’ll definitely be coming back for future maintenance and would recommend them to anyone looking for reliable auto care.

They took the time to understand my situation. I asked for a safety inspection on my 20+ year old car, and LeDoux’s gave me advice for my budget. Good customer service!