Salem Auto Repair

The technicians at Ledoux's are top-notch. They do what needs to be done and keep promises.

My battery finally gave out in my Subaru. After calling the dealer and around town I was told no one could help me with my type of battery, or not until next week. I called Ledoux 's and a friendly voice told me he could have it there in shop in fifteen minutes. I was able to get my car there and they installed the battery and checked all systems, and I was good to go in 30 minutes. I am so grateful, they were all very professional and courteous.

Friendly service, great communication throughout the process, they are helping me keep my high mileage vehicle on the road. Thanks Mark!

They are slow and inaccurate on there repair times and upsells parts like crazy

We brought our vehicle in to have a leak repaired, and since then we have experienced issues that were not present beforehand. After being told the vehicle was ready, my husband almost got into an accident leaving their lot because the brakes were not functioning properly due to the brakes apparently not being bled correctly after the repair. We brought the vehicle back immediately so that issue could be corrected. After picking the vehicle up again, the check engine light came on, which had never happened before. We had the code checked and were informed it was related to a catalytic converter hose. When we called the shop, we were told it was likely damaged during the previous repair because it is a fragile hose. We took the vehicle back again after being told they would fix the problem. The following day, we were told that the correct part could not be found and that the hose had instead been “taped up really good” and supposedly should not cause any issues. Unfortunately, by the very next day the check engine light came back on again. At this point, we are extremely frustrated and concerned about both the safety and reliability of our vehicle after these repairs.

As always, prompt, experienced, excellent service

Excellent servicing, an honest mechanic service shop. Performed needed parts replacement and found a previous installed costly part that was defective needing replaced. It was under warranty and LeDouxs didn't hide the fact and made it right and very quick too.

Incompetent or Untrustworthy Took my Mazda in for a check engine light and AC not working. They fixed the check engine light by fixing a connection to the throttle body. It's three weeks later and my check engine light is back on so could have been something else go wrong. I would usually take it back for a follow up except what happened with the AC at their place. After spending more than $2K my AC was not working when I got home from the shop. They told me it was most likely the Evaporator Temperature Sensor and it would take 8 hours and $1500 to get to, replace, and put back together. I had a bad feeling so I took my car to another Mechanic and they told me the problem was plain as day within 1 hour of them having it. It was a hole in the AC Condenser. They then continued to tell me most of the work I was charged for might not have even been necessary if they had checked this first, like replacing the AC compressor clutch. I called Leadox's and asked if this was checked, and they said, yes, it's one of the first things they checked. OTHER mechanic had it done in a day and my AC is Arctic! Love it! To think I would have paid $1500 for the temperature sensor and then gotten a call from them saying, ACTUALLY, it looks to be this and it will be another $1000+ dollars to fix whatever was next. To say the least I am extremely frustrated and am left with two possibilities... Incompetence or knowingly doing work that wasn't needed. Either will keep me from returning.

Fixed the problem in a timely manner. Car runs great now!